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thele.blog treats every client with the same level of respect, regardless of their size. The value lies not in the size of the client, but in the mutual benefit of the relationship. Below, thele.blog explains why this approach is key.
1. Client Needs vs. Size
The size of the client is less important than understanding their needs. A smaller client may have complex, high-value requirements, while a larger client may need simpler solutions.
Take, for example, a foreigner who is injured in a car accident. What happens if they are unable to access timely legal assistance? The answer is a cascade of legal challenges – from reporting the accident to the competent authorities, like the police, where both language barriers and communication difficulties may arise, to preparing documents for private or social insurance claims, and advising the employer on advancing costs for medical treatment.
If, unfortunately, the individual were to pass away, even more complex issues would emerge simultaneously. These would include filing a death declaration, arranging for the repatriation of the body to their home country, managing their properties (both movable and immovable), and addressing inheritance matters, among others.
Without legal services, this situation would quickly become a nightmare.
Ta Phin local minority
In another scenario, a foreign-invested company may apply for a change in its Investment Registration Certificate (IRC) or Enterprise Registration Certificate (ERC).
However, if the licensing authority discovers that the company has failed to comply with routine reporting obligations – such as submitting reports on foreign employee status, tax filings, or operating from an unregistered address – the situation becomes more complicated. The company’s top priority in such cases is to address these non-compliances to enable the licensing authority to review its application.
Without the guidance of an experienced lawyer who regularly handles such issues, the company may face a prolonged resolution process and potentially higher fines for the non-compliance.
In short, the key is to deliver tailored value, regardless of whether the client is small or large.
2. Long-Term Relationships
In times of economic or industry-specific crises, long-standing relationships are more likely to endure, providing thele.blog with a consistent work pipeline while newer or less-established connections may fall away.
At thele.blog, building strong, long-term relationships matters more than a client’s current size. A small client today may grow significantly, and by fostering trust early on, we open the door to greater opportunities in the future.
Thele.blog often collaborates with clients on initiatives like legal education seminars, thought leadership events, and co-branding opportunities. These partnerships often evolve to address more complex legal matters, such as establishing new businesses in Vietnam, securing work permits for expatriates, or assisting directors with residential property purchases. These efforts collectively enhance the firm’s reputation and visibility.
Ta Phin local minority
3. Client Loyalty
Small clients can be just as loyal, and sometimes even more loyal, than larger clients. Treating every client with the same respect, regardless of size, builds goodwill and trust across the board.
Let’s take Vietnam Detox as an example. We first met Dieter and Hoan when they approached us to run their business under nominee structures.
From the outset, we began advising them on a wide range of legal inquiries related to corporate incorporation, all free of charge. But as they say, everything comes full circle. Over time, Dieter and Hoan turned to us for additional legal services, such as obtaining a work permit for Dieter, relocating their office, organizing workshops, and more. Looking back, it’s been a rewarding 7-year partnership.
We build long-term relationships with our clients because we understand how challenging it can be for them to afford even a modest legal fee at the beginning. What we value most is the trust and loyalty we earn through our dedication. Our clients know we take the time to work closely with them, helping to shape their business step by step. As their business grows, our efforts are ultimately well-rewarded.
Ta Phin local minority
4. Strategic Value
Some clients, no matter their size, offer strategic advantages like access to new markets, industries, or networks.
Initially, our expertise was limited to corporate incorporation and, occasionally, obtaining work permits. This meant we often had to decline or refer other legal inquiries to external service providers.
However, our clients began insisting that we handle these additional services for them, as they found it challenging to locate a trustworthy firm like ours that offered the right balance of cost, time efficiency, and reliability. Declining their requests would force them to start the process over with new providers, which was frustrating and exhausting for them. That’s when we realized that while our intentions were good and transparent – focused on delivering quality services – we had overlooked an essential aspect: many of our clients, particularly foreigners and overseas Vietnamese, were navigating an unfamiliar and often daunting environment. By turning them away, we were inadvertently leaving them to fend for themselves in a foreign country.
This realization prompted us to change our attitude and approach. We shifted our focus to offering a comprehensive range of legal and non-legal services, ensuring we could assist our clients in any way possible. Today, we take pride in the diverse knowledge and experience we’ve gained across multiple sectors, all thanks to the trust and opportunities our clients have given us
As such, the value of these partnerships extends beyond the current size of their business. We never know what opportunities a client might bring, which is why we treat all clients with equal care and respect.
5. Resource Allocation
From a financial perspective, we understand that focusing too heavily on large clients can result in missed opportunities with smaller, yet equally valuable ones.Maintaining a diverse client base helps mitigate risks and ensures consistent cash flow. Additionally, it provides our team with a broader perspective and richer experience.
6. Customization and Flexibility
Smaller clients often need more personalized service or flexibility, fostering deeper engagement. Larger clients may benefit from streamlined processes but still value customization. We adapt to both.
In conclusion, thele.blog emphasizes the quality of service and meeting client needs over simply prioritizing by size. What matters most is the value delivered, mutual growth, and strong, enduring partnerships.
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Why not drop by and enjoy a great coffee moment with our lawyers? Let’s discuss how Thele.blog can best assist you during your time in this beautiful S-shaped country, Vietnam.
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